Our policy lasts 14 days. If 14 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Degraded items or products (used/worn/washed, damaged, stained, torn, cut composition labels, etc.) will under no circumstances be taken back and/or refunded by Secrets de Shakti.
To this end, Secrets of Shakti informs customers that each returned item is systematically and thoroughly checked.
To make a return, you must present us with proof of purchase.
Please return your purchase directly to the head office Secrets of Shakti, the address of which will be provided to you by e-mail (hello@secretsdeshakti .com)
Once the returned item has been received and inspected, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment, within 15 days.
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as they may there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please please contact us at firstname.lastname@example.org.
If the returned item was identified as a gift when purchased and shipped directly to you, you will receive a gift credit equal to that of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to giver of the gift and he will know that you have returned the item.
To return a product, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable.
If you are shipping an item over $49, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
Regarding orders not received:
Whatever the reason, if your package is not delivered to you within 6 weeks of dispatch, you will then be fully refunded, without delay or procedure.
Shakti's Secrets Team.